Shipping policy

Last updated: August 22, 2026

We want your Solano Laser Craft order to arrive safely and on time. Please review the details below.

Processing Time

Because items are produced when ordered, please allow 3–10 business days for production before your order ships, for all custom and volume orders. Processing time is separate from shipping transit time. If you need your order by a specific date, please message us and we will do our best to accommodate rush requests.

Shipping Carriers and Rates

You may choose your preferred shipping carrier and speed at checkout. Shipping rates are calculated by the carrier at checkout based on your selection, and transit time is determined by the carrier and the service level you choose.

Local Delivery

We offer free local delivery, with no minimum order, to Solano County and parts of Napa, Contra Costa and Yolo counties. If your ZIP code falls within our delivery area, Local Delivery will appear as an option at checkout. Local delivery is made after production is complete, and we will contact you to arrange timing.

Local Pickup

Pickup can be arranged for local orders. Let us know when you place your order and we will confirm a time and location with you directly.

Domestic and International Shipping

We currently ship within the United States only.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, if available.

Lost, Damaged, or Delayed Packages

Once a package is handed to the carrier, risk of loss passes to the carrier. We are not responsible for delays caused by the carrier, weather, or other events outside our control. If your order arrives damaged, please contact us within 5 days of delivery with photos of the damage so we can arrange a replacement or resolution. For packages lost in transit, we will work with the carrier and with you to investigate and, where appropriate, arrange a reshipment or refund at our discretion.

Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Contact

Solano Laser Craft
Email: support@solanolasercraft.com